Refund policy

At Ember Joint, we stand behind the quality of our products and want you to shop with confidence.

We offer a 60-day money-back guarantee starting from the date your order is delivered.

Eligibility for Returns

To qualify for a return or refund:

• The item must be in good condition (normal use allowed)
• The request must be submitted within 60 days of delivery
• The product must not show signs of excessive misuse or intentional damage

Refund Process

Once your return request is received, we will review it and provide instructions for return if approved.

After receiving and inspecting the returned item:

• Approved refunds will be issued to your original payment method
• Processing times may vary depending on your payment provider (typically 5–10 business days)

Important Notes

• Shipping costs (if applicable) are non-refundable
• We reserve the right to deny refund requests in cases of abuse or excessive return activity
• Customers are encouraged to contact us before initiating any dispute or chargeback so we can resolve issues quickly

📧 Support: jointember@gmail.com